Kapten33 respects and protects the privacy of every member. This Privacy Policy clearly explains the types of data we collect, how it is used, who can access it, and your rights as the owner of that data. We are committed to maintaining full transparency in all matters involving the personal information of our Malaysian members.
Six core principles that guide how Kapten33 manages the personal data of every Malaysian member.
All data transmitted between your device and Kapten33's servers is protected by 256-bit SSL encryption technology – the same technology used by leading Malaysian banks such as Maybank and CIMB. This means your identification details, account information and transaction data cannot be intercepted or read by any third party during transmission.
Kapten33 has never and will never sell, rent or disclose your personal data to advertisers, data brokers or any third party for commercial purposes. The information you provide to Kapten33 is solely for the purpose of delivering platform services — not for the benefit of any other party.
As a Kapten33 member, you have the right to access, amend, download and request the deletion of your personal data at any time. We believe your personal data belongs to you – Kapten33 is simply a responsible custodian. All requests relating to personal data rights will be processed within 14 business days.
The Kapten33 Privacy Policy is developed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations. We conduct periodic privacy compliance assessments and update this policy whenever there are changes in legislation or industry practices to ensure the best possible protection for all members.
Kapten33 follows a "minimum data" principle — we only collect data that is genuinely necessary to provide the services you request. We do not ask for irrelevant information and do not retain data longer than required. Every data field we collect has a clear, stated purpose.
You have full control over marketing communications from kapten33. If you no longer wish to receive promotional emails, SMS notifications, or in-platform messages about offers and bonuses, you may withdraw this consent at any time via your account settings without affecting your access to kapten33's core services.
Important Note: This Privacy Policy applies to all users of the Kapten33 platform at kapten33.my. By registering for or using any of our services, you agree to the collection and use of personal data as described here. Please read this document carefully. If you have any questions, contact us at support@kapten33.my.
Kapten33 ("we", "the platform" or "Kapten33") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use the Kapten33 platform via kapten33.my or any related applications.
Kapten33 operates as an online entertainment platform offering Live Casino games, slots, poker, Sports Betting on the Malaysia Super League and EPL, badminton, NBA, e-sports, and a wide range of other online entertainment. In providing these services, we need to collect and process certain personal data from our members.
We understand that privacy is a deeply personal matter for Malaysians, and we take this responsibility seriously. This policy is written in plain, straightforward language — not filled with confusing legal jargon — so you always know exactly what happens to your data at Kapten33.
Effective Date: This Privacy Policy is effective from 1 January 2026. The latest version is always available on this page. We encourage you to review it from time to time.
Kapten33 collects personal data in two main ways: data you provide directly to us, and data collected automatically when you use the platform.
Full name, Malaysian identification card number (MyKad), date of birth, gender. Collected during account registration and the identity verification (KYC) process.
An active Malaysian mobile number, email address, and occasionally a residential address for verification purposes. Used for account communications and customer support.
Details of the payment methods you use, such as your Touch 'n Go eWallet account number, GrabPay ID, or bank account number for DuitNow or FPX. Kapten33 does not store full credit card numbers — only the information required to process MYR transactions.
Records of live chat conversations, emails and customer support requests. Retained for quality control purposes and to resolve any future disputes.
The games you play, bets placed in slots, Live Casino, football, badminton or e-sports, login and logout times, as well as your account preferences and settings.
IP address, web browser type, operating system, device model, screen resolution and other technical data that help us optimise the platform experience for your device.
General location based on IP address (e.g., state within Malaysia) for eligibility verification and regulatory compliance purposes. Kapten33 does not use GPS or the precise location of your device.
Kapten33 uses the personal data collected solely for legitimate purposes that are directly related to providing services to you as a member. The following outlines the specific purposes for which your data is used.
If you provided consent during registration or through your account settings, Kapten33 may use your data to send information about promotions, bonuses, special offers and service updates. You may withdraw this consent at any time.
Kapten33 may need to process your data to comply with legal obligations, including reporting certain transactions to Malaysian authorities in accordance with applicable regulatory requirements.
Core Principles: Kapten33 never uses your personal data for purposes unrelated to providing our platform services. We do not sell user profiles to advertisers, nor do we use your data for third-party advertising.
Kapten33 does not sell, rent or disclose your personal data to third parties for their own commercial purposes. That said, there are limited situations where data sharing is necessary for the platform to operate.
Kapten33 works with a select group of third-party service providers that assist us in running the platform's operations. These include:
All third-party service providers are bound by strict confidentiality agreements and may only use your data for the specific purposes that have been agreed upon. They are not permitted to use your data for their own marketing or business purposes.
Kapten33 may disclose your data to the relevant authorities in Malaysia if we are legally required to do so by law, court order, or in the course of a legitimate fraud or illegal activity investigation. In such cases, we will endeavour to notify you in advance where permitted by law to do so.
The Kapten33 Guarantee: We have never and will never disclose your personal data to advertisers, data brokers, marketing companies, or any third party for commercial purposes without your explicit consent. This is a commitment we stand firmly by.
Kapten33 makes serious investments in security infrastructure to ensure that the personal data of every Malaysian member is protected to the highest standard.
While Kapten33 takes all reasonable steps to protect your data, account security also depends on your own actions. We encourage you to use a strong and unique password, never share your login credentials with anyone, and notify us immediately if you suspect any suspicious activity on your account.
Data Breach Notification: In the event of a security incident affecting your personal data, Kapten33 will notify you within 72 hours via your registered email address and will take all necessary steps to limit the impact of the incident.
Kapten33 does not retain your personal data indefinitely. We have a clear data retention policy based on service requirements and legal obligations.
You may request the deletion of your personal data by emailing support@kapten33.my. Please note that certain data cannot be deleted due to legal obligations — such as financial transaction records. Kapten33 will clearly inform you which data can be deleted and which must be retained, along with the reasons why.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles Kapten33 upholds, you have a range of rights with respect to your personal data.
Request a copy of all personal data we hold about you.
Request corrections to any data we hold that is inaccurate or incomplete.
Request the deletion of data that is no longer required (subject to legal obligations).
Receive a copy of your data in a machine-readable format.
Restrict the processing of your data in certain situations.
Object to the use of your data for direct marketing or specific purposes.
To exercise any of the rights above, contact our privacy team at support@kapten33.my, stating the right you wish to exercise and the information needed to verify your identity. We will process your request within 14 business days.
The Kapten33 platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and help us understand how the platform is used for continuous improvement.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enables core platform functions – login, session security, navigation. Cannot be disabled. | Session / 30 days |
| Functional Cookies | Saving your preferences such as language, display settings and game preferences for a more personalised experience. | 1 year |
| Analytics Cookies | Collects anonymised data on how the platform is used – pages visited, time spent, links clicked. Helps us improve the platform. | 2 years |
| Security Cookies | Detecting and preventing fraudulent activity, and monitoring suspicious login patterns. | Session / 90 days |
You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Kapten33 platform. For guidance on managing cookies in popular browsers such as Chrome, Firefox, and Safari, refer to the help section of your respective browser.
Kapten33 is a platform designed exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or minors. If you are a parent or guardian and believe your child has registered a Kapten33 account, please contact us immediately at support@kapten33.my and we will take prompt action to close the account and delete all associated data.
Kapten33 employs multiple age verification mechanisms to prevent registration by individuals under 18. However, if you suspect an underage user on our platform, please report it to support@kapten33.my immediately.
Kapten33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or relevant technological developments.
For any material changes to this Privacy Policy — such as changes to the types of data we collect or how it is used — Kapten33 will:
Continued use of the platform after the effective date of any changes constitutes acceptance of the amended policy.
If you require a copy of a previous version of this Privacy Policy for reference purposes, please contact us at support@kapten33.my and we will provide the relevant version.
If you have any questions, concerns or requests regarding this Privacy Policy or how Kapten33 handles your personal data, we strongly encourage you to get in touch with us.
We are committed to responding to all privacy-related enquiries in Bahasa Malaysia. If you are not satisfied with our response, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body.
Register for free in under 2 minutes, deposit from RM10 via Touch 'n Go eWallet or GrabPay, and enjoy slots, Live Casino, badminton, NBA and e-sports with the peace of mind that your data is always secure with Kapten33.
Answers to the most frequently asked questions about privacy and data protection at Kapten33.
Beyond protecting your personal data, Kapten33 is also committed to responsible gaming. This platform is for individuals aged 18 and above only. We provide deposit limit, loss limit and self-exclusion tools to help you stay in control of your play. Your privacy is protected, your wellbeing is safeguarded – that is the Kapten33 promise.
Over 500,000 Malaysian players trust Kapten33 for their online entertainment. Register for free today, deposit from RM10 via Touch 'n Go or GrabPay, and enjoy slots, live casino, football, badminton and e-sports with guaranteed privacy.